RT Book, Section A1 Clancy, Cheri SR Print(0) ID 1189615279 T1 Improving Patient Experience T2 Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication, 2e YR 2019 FD 2019 PB Sigma Theta Tau International PP New York, NY SN 9781945157905 LK apn.mhmedical.com/content.aspx?aid=1189615279 RD 2024/03/28 AB So, we, as human beings, live in a very imprecise world. A world where our perceptions of reality are far more important than actual reality.–Daniel Keys Moran