RT Book, Section
A1 Clancy, Cheri
SR Print(0)
ID 1189614555
T1 Praise for the Second Edition of Critical Conversations in Healthcare
T2 Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication, 2e
YR 2019
FD 2019
PB Sigma Theta Tau International
PP New York, NY
SN 9781945157905
LK apn.mhmedical.com/content.aspx?aid=1189614555
RD 2023/06/07
AB “In  the  best-known  line  from  the  movie  Cool  Hand  Luke,  the  warden  says,  ‘What  we’ve  got  here  is  failure  to  communicate.’  Unfortunately,  communication  failures  in  healthcare  settings  can  result  in  toxic  cultures,  lost  productivity,  poor  patient  satisfaction,  and,  worst  of  all,  harm  to  the  patients  we  serve.  In  this  brilliant  book,  Cheri  Clancy  offers  a  practical,  effective,  and  no-nonsense  approach  to  optimizing  productive  communication.  This  includes  the  words  we  choose  and  the  attitude  and  body  language  we  employ.  Clancy  provides  constructive  techniques,  based  on  both  science  and  real-world  experience,  that  will  help  anyone  be  a  much  more  proficient  communicator.  Healthcare  leaders  and  those  who  aspire  to  healthcare  leadership  can  benefit  from  reading  this  important  book.”–Joe  Tye,  MHA,  MBAChief  Executive  Officer  and  Head  Coach,  Values  Coach  Inc.Author  of  more  than  15  books,  including  co-author  of  Building  a  Culture  of  Ownership  in  Healthcare