RT Book, Section A1 McKnight, S. E. SR Print(0) ID 1188123586 T1 Conflict Resolution T2 De-Escalating Violence in Healthcare: Strategies to Reduce Emotional Tension and Aggression YR 2020 FD 2020 PB Sigma Theta Tau International PP New York, NY SN 9781948057493 LK apn.mhmedical.com/content.aspx?aid=1188123586 RD 2024/03/28 AB “Pursuing peace means rising above one’s own wants, needs, and emotions.”–Benazir Bhutto