TY  - CHAP
M1  - Book, Section
TI  - What’s a Crucial Conversation?: And Who Cares?
A1  - Grenny, Joseph
A1  - Patterson, Kerry
A1  - McMillan, Ron
A1  - Switzler, Al
A1  - Gregory, Emily
PY  - 2022
T2  - Crucial Conversations: Tools for Talking when Stakes are High, 3e
AB  - The  single  biggest  problem  in  communication  is  the  illusion  that  it  has  taken  place.—GEORGE  BERNARD  SHAW  
SN  - 
PB  - McGraw Hill
CY  - New York, NY
Y2  - 2024/04/20
UR  - apn.mhmedical.com/content.aspx?aid=1192873493
ER  -