TY - CHAP M1 - Book, Section TI - Introduction A1 - Clancy, Cheri PY - 2019 T2 - Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication, 2e AB - I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.–Maya Angelou SN - PB - Sigma Theta Tau International CY - New York, NY Y2 - 2024/03/29 UR - apn.mhmedical.com/content.aspx?aid=1189614616 ER -