TY - CHAP M1 - Book, Section TI - Therapeutic Communication for De-Escalation A1 - McKnight, S. E. PY - 2020 T2 - De-Escalating Violence in Healthcare: Strategies to Reduce Emotional Tension and Aggression AB - “If you want peace, you don’t talk to your friends. You talk to your enemies.”–Desmond Tutu SN - PB - Sigma Theta Tau International CY - New York, NY Y2 - 2024/03/28 UR - apn.mhmedical.com/content.aspx?aid=1188123482 ER -