TY - CHAP M1 - Book, Section TI - Editors A1 - Grenny, Joseph A1 - Patterson, Kerry A1 - McMillan, Ron A1 - Switzler, Al A1 - Gregory, Emily Y1 - 2022 N1 - T2 - Crucial Conversations: Tools for Talking when Stakes are High, 3e AB - Joseph Grenny SN - PB - McGraw Hill CY - New York, NY Y2 - 2024/11/01 UR - apn.mhmedical.com/content.aspx?aid=1192873342 ER -