TY - CHAP M1 - Book, Section TI - Body Language Exposed A1 - Clancy, Cheri Y1 - 2019 N1 - T2 - Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication, 2e AB - The most important thing in communication is hearing what isn’t said.–Peter F. Drucker SN - PB - Sigma Theta Tau International CY - New York, NY Y2 - 2024/04/19 UR - apn.mhmedical.com/content.aspx?aid=1189614810 ER -