TY - CHAP M1 - Book, Section TI - Creating a calming, caring, and healing healthcare environment A1 - McKnight, S. E. Y1 - 2020 N1 - T2 - De-Escalating Violence in Healthcare: Strategies to Reduce Emotional Tension and Aggression AB - “Education breeds confidence, confidence breeds hope, hope breeds peace.”–Confucius SN - PB - Sigma Theta Tau International CY - New York, NY Y2 - 2024/03/29 UR - apn.mhmedical.com/content.aspx?aid=1188124175 ER -