TY - CHAP M1 - Book, Section TI - De-Escalation of “Difficult” Patients A1 - McKnight, S. E. Y1 - 2020 N1 - T2 - De-Escalating Violence in Healthcare: Strategies to Reduce Emotional Tension and Aggression AB - “Peace in ourselves, peace in the world.”–Thích Nhất Hạnh SN - PB - Sigma Theta Tau International CY - New York, NY Y2 - 2024/04/16 UR - apn.mhmedical.com/content.aspx?aid=1188124024 ER -