TY - CHAP M1 - Book, Section TI - De-Escalation Techniques A1 - McKnight, S. E. Y1 - 2020 N1 - T2 - De-Escalating Violence in Healthcare: Strategies to Reduce Emotional Tension and Aggression AB - “Better than a thousand words, is one word that brings peace.”–Buddha SN - PB - Sigma Theta Tau International CY - New York, NY Y2 - 2024/03/28 UR - apn.mhmedical.com/content.aspx?aid=1188123434 ER -