TY  - CHAP
M1  - Book, Section
TI  - Mastering Crucial Conversations: The Power of Dialogue
A1  - Grenny, Joseph
A1  - Patterson, Kerry
A1  - McMillan, Ron
A1  - Switzler, Al
A1  - Gregory, Emily
PY  - 2022
T2  - Crucial Conversations: Tools for Talking when Stakes are High, 3e
AB  - Our  lives  begin  to  end  the  day  we  become  silent  about  things  that  matter.—MARTIN  LUTHER  KING  JR.  
SN  - 
PB  - McGraw Hill
CY  - New York, NY
Y2  - 2024/04/18
UR  - apn.mhmedical.com/content.aspx?aid=1192873562
ER  -