TY - CHAP M1 - Book, Section TI - A1 - Grenny, Joseph A1 - Patterson, Kerry A1 - McMillan, Ron A1 - Switzler, Al A1 - Gregory, Emily PY - 2022 T2 - Crucial Conversations: Tools for Talking when Stakes are High, 3e AB - SN - PB - McGraw Hill CY - New York, NY Y2 - 2024/03/28 UR - apn.mhmedical.com/content.aspx?aid=1192873335 ER -