TY - CHAP M1 - Book, Section TI - Improving Patient Experience A1 - Clancy, Cheri PY - 2019 T2 - Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication, 2e AB - So, we, as human beings, live in a very imprecise world. A world where our perceptions of reality are far more important than actual reality.–Daniel Keys Moran SN - PB - Sigma Theta Tau International CY - New York, NY Y2 - 2024/04/16 UR - apn.mhmedical.com/content.aspx?aid=1189615279 ER -