TY - CHAP M1 - Book, Section TI - Conflict Resolution A1 - McKnight, S. E. PY - 2020 T2 - De-Escalating Violence in Healthcare: Strategies to Reduce Emotional Tension and Aggression AB - “Pursuing peace means rising above one’s own wants, needs, and emotions.”–Benazir Bhutto SN - PB - Sigma Theta Tau International CY - New York, NY Y2 - 2024/03/28 UR - apn.mhmedical.com/content.aspx?aid=1188123586 ER -