@inbook{1192873366,
author={Joseph Grenny and Kerry Patterson and Ron McMillan and Al Switzler and Emily Gregory},
title={Preface},
booktitle={Crucial Conversations: Tools for Talking when Stakes are High, 3e},
publisher={McGraw Hill},
address={New York, NY},
year={2022},
url={apn.mhmedical.com/content.aspx?aid=1192873366}
}