@inbook{1189615450, author={Shelley Johnson}, editor={Clancy, Cheri}, title={Organizational Culture and Behavior}, booktitle={Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication, 2e}, publisher={Sigma Theta Tau International}, address={New York, NY}, year={2019}, url={apn.mhmedical.com/content.aspx?aid=1189615450} }