@inbook{1189615081, author={Cheri Clancy}, title={Impromptu Scripting, Phrasing, and Acronyms}, booktitle={Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication, 2e}, publisher={Sigma Theta Tau International}, address={New York, NY}, year={2019}, url={apn.mhmedical.com/content.aspx?aid=1189615081} }