@inbook{1189260015, author={Cynthia A. Oster and Jane S. Braaten}, title={About the Authors}, booktitle={High Reliability Organizations: A Healthcare Handbook for Patient Safety & Quality, 2e}, publisher={Sigma Theta Tau International}, address={New York, NY}, year={2021}, url={apn.mhmedical.com/content.aspx?aid=1189260015} }