@inbook{1189260009,
author={Cynthia A. Oster and Jane S. Braaten},
title={Acknowledgments},
booktitle={High Reliability Organizations: A Healthcare Handbook for Patient Safety & Quality, 2e},
publisher={Sigma Theta Tau International},
address={New York, NY},
year={2021},
url={apn.mhmedical.com/content.aspx?aid=1189260009}
}