@inbook{1188124208, author={S. E. McKnight}, title={Developing A Healthcare Violence-Prevention Plan}, booktitle={De-Escalating Violence in Healthcare: Strategies to Reduce Emotional Tension and Aggression}, publisher={Sigma Theta Tau International}, address={New York, NY}, year={2020}, url={apn.mhmedical.com/content.aspx?aid=1188124208} }