@inbook{1188124024,
author={S. E. McKnight},
title={De-Escalation of “Difficult” Patients},
booktitle={De-Escalating Violence in Healthcare: Strategies to Reduce Emotional Tension and Aggression},
publisher={Sigma Theta Tau International},
address={New York, NY},
year={2020},
url={apn.mhmedical.com/content.aspx?aid=1188124024}
}