@inbook{1188123434, author={S. E. McKnight}, title={De-Escalation Techniques}, booktitle={De-Escalating Violence in Healthcare: Strategies to Reduce Emotional Tension and Aggression}, publisher={Sigma Theta Tau International}, address={New York, NY}, year={2020}, url={apn.mhmedical.com/content.aspx?aid=1188123434} }