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This award-winning team of authors has produced four New York Times bestsellers—Crucial Conversations: Tools for Talking when Stakes are High, Cru cial Accountability: Tools for Re solving Violated Expectations, Broken Commitments, and Bad Behavior, Influencer: The New Science of Leading Change, and Change Anything: The New Science of Personal Success. They are also cofounders of VitalSmarts, an innovator in corporate training and organizational performance.

Kerry Patterson has co-authored four award-winning training programs and led multiple long-term change efforts in Fortune 500 organizations around the world. He is the recipient of the BYU Marriott School of Management Dyer Award for outstanding contribution in organizational behavior and he completed doctoral work at Stanford University.

Joseph Grenny is an author, speaker, and social scientist for business performance. He has advised leaders on every major continent, from the boardrooms of Fortune 500 companies to the slums of Nairobi, Kenya. He cofounded two not-for-profit organizations Unitus Labs and The Other Side Academy.

Ron McMillan has consulted with thousands of leaders around the world ranging from first-level managers to Fortune 500 executives. Prior to founding VitalSmarts, he cofounded the Covey Leadership Center where he served as vice president of research and development.

Al Switzler is a renowned consultant who has directed training and management initiatives with leaders from Fortune 500 companies worldwide. He also served on the faculty of the Executive Development center at the University of Michigan.

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