“Critical Conversations in Healthcare is a treasure trove of pragmatic, action-oriented communication tools for all levels of healthcare providers, from novice to expert. Leaders, mentors, coaches, and educators can easily use the numerous mnemonic acronyms, such as CAR, to inspire and engage every member of a healthcare team.”
–Victoria L. Rich, PhD, RN, FAAN
Dean, College of Nursing
Sr. Associate Vice President, University of South Florida Health
Dean & Professor, College of Nursing
“This book offers valuable information and tips on how to engage in dialogue. The book is helpful and easy to read; it should be included in your reading list for self-improvement and lifelong learning. The author’s presentation makes the material simple to comprehend. I recommend that you read this book and share it with others.”
–Linda Burnes Bolton, DrPH, RN, FAAN
Vice President, Chief Nursing Officer, and Professor, Medicine
Cedars-Sinai Medical Center